Privacy Policy

Information we may collect

When you use Pure Casino, we may handle information that identifies you or relates to your use of our services. The information collected depends on the services you use, the checks required, and the choices you make on the website. We aim to collect information that is reasonably necessary for operating an online casino, supporting players and meeting applicable obligations.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. We may also record your account preferences, communications, responsible gambling settings and information you provide when contacting support.

Identity and verification information

To confirm identity, age and eligibility, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other details needed for account security, anti-fraud checks and compliance processes. Please only provide documents through the secure channels made available for that purpose.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, wins, losses, payment methods, transaction references and account balances. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment without necessarily holding complete payment card details ourselves.

Technical, device and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. We may also collect information about connection quality, security events and suspected attempts to misuse the website.

How we use information

Pure Casino may use personal information for the following purposes:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age and eligibility to use the services.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Providing customer support, responding to questions and resolving complaints.
• Operating, maintaining, testing and improving the website and its features.
• Understanding how players use the website and helping to improve performance and usability.
• Sending service messages, account notices, security alerts and other essential communications.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
• Meeting legal, regulatory, accounting, tax, responsible gambling and other compliance obligations.
• Protecting the rights, safety, property and security of players, the website and relevant service providers.

We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for reporting, analysis, security and service improvement. Such information is designed not to identify you directly.

Marketing choices

You can choose whether to receive certain promotional communications. Marketing messages may include an unsubscribe option, and you can also contact us to withdraw your consent. Withdrawing consent does not affect the lawfulness of marketing sent before your request and does not stop essential service or security communications.

Cookies, sharing and security

Cookies and similar technologies

Pure Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand website usage and measure the effectiveness of communications. Some cookies may be provided by service partners that help with website operation, analytics, security or payment services.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect account access, website functions or the way pages are displayed. Your browser may also provide controls for blocking tracking technologies or notifying you when cookies are being used.

When information may be shared

We may share relevant information with trusted providers that help operate the casino, including payment processors, identity and verification providers, technology providers, security services, customer support providers, communications providers and professional advisers. These providers should only use information for authorised purposes and are expected to apply appropriate safeguards.

Information may also be disclosed where necessary to prevent fraud or other unlawful activity, protect players and the website, respond to lawful requests, resolve disputes, enforce applicable terms, or meet legal and compliance requirements. If the business or part of its operations changes ownership or structure, information may be transferred as part of that transaction subject to appropriate protections.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, secure connections, monitoring, verification procedures and restrictions on staff or provider access. No online service can guarantee absolute security, so players should use a strong, unique password and keep account credentials confidential.

Storage, retention and international handling

Personal information may be stored or processed by Pure Casino and its service providers in Australia or other countries, depending on the systems and providers used to deliver the services. Where information is handled outside Australia, reasonable steps should be taken to support appropriate protection and secure processing.

We keep personal information only for as long as reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Closing an account does not necessarily result in the immediate removal of every record connected with it. We may retain information needed to prevent repeat fraud, protect the integrity of services, meet legal duties, respond to enquiries or establish, exercise or defend legal claims.

Your privacy rights and enquiries

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to:

• Provide access to personal information held about you.
• Correct information that is inaccurate, incomplete or out of date.
• Delete your personal information where there is no continuing reason to retain it.
• Withdraw consent to marketing communications.
• Explain how your information is being used or shared.
• Review a privacy concern or complaint about the handling of your information.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@pure-casino.best. Please include enough information to help us identify your account and clearly describe your request. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

We will consider and respond to requests within a reasonable time. Some requests may be limited or refused where permitted or required by law, including where disclosure could affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with a record-keeping obligation. If we cannot complete a request, we will generally explain the reason and outline any available next steps.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page with a revised date where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised information, subject to any rights that apply.