Welcome Bonus
400% up to $6,000
Plus $30 free chip with code CHIP30FC
Wagering
35× - 60×
Max bet
$5 or 20% of deposit
Min deposit
$5-$10
Monthly withdrawal limit
$1,500
Pure CasinoContacts

Contact Pure Casino

If you need help with your Pure Casino account or have a question about our services, contact our support team at support@pure-casino.best. We aim to provide clear and helpful assistance, with replies usually sent within 24 hours, although response times can vary depending on the nature and complexity of your request.
Pure Casino operates under licence number 150466 issued by the Curaçao Gaming Authority to Windward Circle B.V., with all banking transactions protected by SSL encryption and random number generators historically tested by GLI, TST and iTech Labs.
Topics covered
  1. How to get in touch

Welcome Bonus400% up to $6,000

  • OperatorPan De Bono Consulting Limited
  • Established2018
  • Games978 titles from 12 providers
  • CurrenciesAUD, EUR, GBP, USD, ZAR

How to get in touch

For assistance, send an email to support@pure-casino.best. To help us review your request more efficiently, include the email address or username linked to your account, a short description of the issue, and screenshots if they are relevant. Please do not include your password or other unnecessary sensitive information in your message.

Support requests are handled in the order received. You will usually receive a reply within 24 hours, but some enquiries may require additional checks or information before a complete answer can be provided. If you have already contacted support about the same matter, replying to the existing email thread can help avoid delays.

Common reasons to contact us

  • Account access, profile details and verification questions
  • Deposit or withdrawal enquiries
  • Questions about bonus terms and eligibility
  • Technical problems affecting the website or account
  • Responsible gambling requests, including help with account restrictions or other available controls

When contacting us about a payment or technical problem, include the relevant date, transaction or game details where available, and any error message shown. For responsible gambling support, clearly explain what assistance you are requesting so the team can direct your enquiry appropriately.