Betting Rules

General betting conditions

Pure Casino provides betting and gaming services subject to applicable laws, regulatory requirements and the rules published on the website. Availability may vary according to your location, the product selected and other legal or operational requirements. You are responsible for making sure that online betting is lawful for you before using the service. If you are located in Australia, you should consider the laws that apply in your state or territory and comply with all relevant requirements.

You must be at least the legal gambling age applicable to the service and must provide accurate information when registering and using an account. One person should only maintain an account where permitted under the account rules. You must not allow another person to use your account, access your payment method or place bets on your behalf. Account holders are responsible for keeping login details confidential and for notifying Pure Casino if they believe that an account or password has been compromised.

• Bets must be placed through the approved website or service and accepted by the system before they become valid.
• A bet may not be accepted if the account is restricted, suspended, closed or not authorised to participate.
• You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other prohibited purpose.
• You must not interfere with the website, use automated tools without permission, exploit technical weaknesses or attempt to bypass security controls.
• Pure Casino may verify identity, age, location, payment information and source of funds where required or considered appropriate.
• Rules, markets, games and available payment methods may change, subject to applicable requirements and notice where required.

A bet is generally treated as accepted when confirmation is shown in your account or betting history. A bet that is only prepared, saved or displayed in a bet slip is not necessarily accepted. You should check the details of every accepted bet, including the selection, stake, odds, market, event and any applicable terms. If the details appear incorrect, contact the relevant support channel without delay and do not place further bets while the issue is being investigated.

Placing and settling bets

Before confirming a bet, review the displayed information carefully. This includes the amount being wagered, the possible return, the type of bet and the conditions applying to the selection. Once accepted, a bet cannot normally be cancelled or changed by the player unless the relevant product rules expressly allow it. The amount shown as a potential return may depend on the final result, applicable deductions, odds changes, game rules or other conditions displayed at the time of placement.

Sports and event betting

Sports and event bets are settled according to the official result or outcome recognised under the applicable market rules. The rules for a market may specify how postponements, abandonments, venue changes, participant withdrawals, dead heats, ties, interruptions or other unusual circumstances are handled. Different markets may have different settlement requirements, so the rules shown with the market take priority for that bet.

Where the result of an event is changed after initial publication, settlement may be reviewed in accordance with the relevant rules. If official information is unavailable, contradictory or subject to formal review, settlement may be delayed until the outcome can be reasonably determined. Pure Casino may correct an obvious error, including an incorrect price, result or return, where permitted by the applicable terms.

Casino and gaming products

Casino and gaming products are governed by the rules displayed for the individual game. These rules may explain eligible bets, game rounds, winning combinations, bonus features, maximum or minimum values, interruptions and the method used to determine results. A game round may be considered complete when the outcome is generated or recorded by the relevant system, even if the result takes time to appear on the screen.

If a game malfunctions, becomes unavailable or records an outcome incorrectly, the affected round may be reviewed and handled under the game rules and Terms and Conditions. Players should not attempt to repeat a disputed round or use a technical issue to obtain an advantage. Any correction will be made in accordance with applicable requirements and the information available to Pure Casino.

System records and account history

The account history, transaction records and system information maintained by Pure Casino may be used to confirm whether a bet was placed, accepted, cancelled or settled. You should retain your own records and review your account regularly. If you identify an unexplained transaction, missing bet or settlement concern, raise it through the available support process as soon as possible.

Payments, promotions and account reviews

Payments, withdrawals, deposits and refunds are subject to the payment terms displayed on the website, identity checks, banking requirements and applicable anti-money-laundering obligations. You must use a payment method that you are authorised to use. Pure Casino may request additional information before processing a transaction and may delay, refuse or reverse a transaction where required for security, compliance or account verification reasons.

A promotional offer, bonus or campaign may have its own eligibility rules, expiry period, wagering conditions, product restrictions, stake limits and withdrawal requirements. These details will be provided with the relevant offer. You should read the complete promotion terms before opting in or placing bets using promotional value. If promotion terms conflict with a general statement, the specific promotion terms apply to that offer, subject to applicable law.

• Only eligible accounts and transactions may qualify for an offer.
• An offer may be unavailable where participation is restricted by law, location, account status or other stated conditions.
• Pure Casino may withdraw or amend an offer where there is a reasonable compliance, technical or operational reason, subject to applicable requirements.
• Multiple accounts, collusion, automated activity, fraudulent conduct or attempts to exploit an offer may result in an account review and removal of associated benefits.
• Any adjustment to a balance or promotional benefit should be explained or recorded where appropriate.

Pure Casino may review an account if activity appears unusual, inconsistent with the account information or connected with a breach of these rules. A review may include requests for documents, temporary restrictions or a delay in processing certain transactions. You must provide information that is accurate, current and reasonably requested. Restrictions will be handled in accordance with the Terms and Conditions and applicable legal obligations.

Disputes, responsible play and rule updates

If you disagree with a bet, game outcome, transaction or account decision, first review the relevant market or game rules and your account history. You may then raise the matter through the support option made available on the website. Include enough information to identify the issue, such as the date, product, transaction or bet reference where available. Do not include passwords or unnecessary sensitive information.

Complaints are reviewed using the available account records, system data, published rules and relevant information provided by you. Pure Casino aims to handle complaints fairly and may request clarification before reaching a decision. If an external complaint or dispute pathway is available under applicable law or regulatory arrangements, information about that pathway will be provided where relevant.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose and set a budget before you begin. Do not chase losses, borrow money to gamble or bet when affected by alcohol, drugs, stress or strong emotions. Take regular breaks and keep gambling separate from essential household spending.

• Set personal deposit, spending or time limits where those tools are available.
• Use account suspension, self-exclusion or other restriction options if gambling is no longer enjoyable or manageable.
• Talk to someone you trust if you are concerned about your gambling.
• Seek independent advice from an appropriate Australian gambling-support service or health professional.
• If you are under the legal gambling age, do not use the service or ask another person to place bets for you.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or operating procedures. The current version published on the website applies from its stated effective date. You should check this page and the relevant product rules before placing a bet. If you do not agree with an updated rule, you should stop using the affected service and review the options available under the Terms and Conditions.

Nothing in these Betting Rules limits any right or protection that cannot lawfully be excluded under Australian consumer or gambling laws. Where a specific product rule applies, that rule should be read with these general conditions and the Terms and Conditions.